Refund Policy

Holy Crumb Co

At Holy Crumb Co, we pride ourselves on the quality and freshness of our baked goods. Due to the perishable nature of our products, our general policy is that all sales are final. However, your satisfaction is very important to us, and we are committed to addressing any issues that arise from our error.

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1. Conditions for Refund

A refund or replacement may be considered only under the following circumstances:

• Quality Issues: If the product you received is demonstrably of poor quality, damaged upon arrival (and not due to shipping carrier mishandling), or significantly different from its description.

• Order Errors: If there was an error on our part in fulfilling your order (e.g., wrong item, missing item).

 

2. How to Request a Refund                                            

To request a refund or replacement, you must:

1. Contact Us Promptly: Notify us within 24-48 hours of receiving your order. Requests made outside this timeframe may not be honored.

2. Provide Details: When contacting us, please provide:

   • Your order number.

   • A clear description of the issue.

   • Photographs of the product and packaging, if applicable, to help us assess the issue.

3. Contact Method: Please submit your refund request via email to holycrumbco@gmail.com or by calling us at 717-984-7514.

 

3. Refund Process

Upon receiving your refund request, we will:

1. Review: Our team will review the details and evidence provided on a case-by-case basis.

2. Resolution: If your request is approved, we will, at our sole discretion, offer one of the following resolutions:

   • A full or partial refund to your original payment method.

   • Store credit for the value of the affected product(s).

   • A replacement of the affected product(s), subject to availability.

3. Processing Time: Approved refunds will typically be processed within 5-7 business days and may take additional time to appear on your statement depending on your bank or payment processor.

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4. Exclusions

Refunds will generally not be issued for:

• Dissatisfaction with taste or texture that falls within normal product variations.

• Products damaged due to improper storage or handling after delivery.

• Orders where incorrect delivery information was provided by the customer.

• Orders that were not picked up or received by the customer due to customer unavailability.

• Gift cards or promotional items.

Our goal is to ensure you have a delightful experience with Holy Crumb Co. We appreciate your understanding of our refund policy for perishable goods.